Delivery Policy

At ITwises s.r.o., we are committed to providing efficient and reliable delivery methods for all transactions involving crypto and fiat currencies. Please review the following delivery methods and their associated processing times:

  1. SEPA Transfers: SEPA transfers are typically processed within a range of a few minutes to 3 business days. While many transfers are completed swiftly, occasional delays may occur due to factors such as intermediary bank processing times or variations in banking procedures across different institutions.
  2. Crypto Transfers: Most crypto transfers are near-instantaneous, with processing times primarily dependent on the confirmation of blockchain blocks. Generally, cryptocurrency transactions are completed swiftly, with the majority of transfers processing within a matter of minutes. However, it is essential to recognize that blockchain congestion or network issues can occasionally lead to delays. In particular, transactions involving the Bitcoin blockchain may require up to 1 hour for confirmation due to its specific block confirmation time.

Please be aware that the outlined delivery times are estimates and may vary based on factors beyond our immediate control, such as banking procedures, network congestion, or unforeseen technical issues. We strive to ensure prompt and efficient delivery of all transactions and appreciate your understanding and patience in cases where delays occur. For any further inquiries or assistance regarding delivery times or transaction status, please do not hesitate to contact our customer support team.